Shipping policy

TORSHIFT is operated by TEMBLEM LLC. This Shipping Policy applies to orders placed through torshift.com.

Effective date: September 13, 2026

1. Shipping Destinations

We offer shipping to eligible destinations worldwide. Shipping availability is determined by the address entered at checkout. Certain remote, restricted, military, carrier-excluded, or otherwise unsupported locations may not be available.

If we cannot serve an address that was accepted at checkout, we will contact you and provide an available alternative or cancel the affected order and issue a refund.

2. Order Processing Time

Orders are normally processed and dispatched within 2 to 3 business days after payment is successfully confirmed.

Business days are Monday through Friday, excluding applicable public holidays. Processing time is separate from carrier transit time.

Processing may include payment or fraud review, compatibility or order-detail review where needed, inventory allocation, preparation, packaging, and transfer to the carrier. Peak periods, holidays, unusually high order volume, or circumstances outside our reasonable control may occasionally extend processing time.

3. Shipping Methods and Estimated Transit Time

We currently offer the following shipping options where available at checkout:

  • Standard Shipping: Free. Estimated transit time is approximately 5 to 8 business days after dispatch.
  • Expedited Shipping: $8.99 USD. Estimated transit time is approximately 3 to 5 business days after dispatch.

For reference, the estimated total time from order placement is generally approximately 7 to 11 business days for Standard Shipping and approximately 5 to 8 business days for Expedited Shipping, including normal processing time.

These timeframes are estimates, not guaranteed delivery dates. Carrier disruptions, weather, customs or security procedures, public holidays, remote delivery conditions, address issues, and other circumstances outside our reasonable control may cause delays.

4. Shipping Origin

Orders are dispatched from Wyoming, United States. Packages may be handled by multiple international and local delivery partners before final delivery.

Our business contact address is provided for legal and contact purposes and should not be assumed to be the warehouse, parcel origin for every shipment, or an authorized return address.

5. Shipping Charges

Standard Shipping is free for eligible destinations available at checkout.

Expedited Shipping is $8.99 USD where offered. The shipping options and charges available for a specific order will be displayed at checkout.

6. Customs Duties and Import Charges

Orders accepted through our checkout are arranged so that customers will not be required to pay additional customs duties or import fees upon delivery.

If a carrier or customs authority unexpectedly asks you to make an import-related payment, contact us at support@torshift.com before making the payment so we can review the request.

7. Order Tracking

When tracking is available, we will provide shipping confirmation and tracking information to the email address associated with your order after dispatch.

Tracking may take time to display its first carrier scan or update while a package moves between fulfillment, international, and local delivery networks.

8. Split Shipments

Orders containing multiple items or components may be shipped in separate packages. Separate packages may have different tracking numbers and may arrive on different dates. There is no additional Standard Shipping charge when we split an order for fulfillment purposes.

9. Shipping Delays

If we become aware of a material delay in dispatch or delivery, we will provide an update where reasonably practicable. If we cannot fulfill an order, we may cancel the affected item and issue the applicable refund.

Please contact us if tracking has not updated for an unusually long period or if delivery is substantially later than the stated estimate.

10. Potentially Lost Packages

A shipment may be treated as potentially lost if tracking shows no movement for 30 consecutive calendar days.

Contact us with your order number. We will review available carrier information and may open an investigation. Depending on the verified circumstances, the available resolution may include continued carrier investigation, replacement, or refund.

11. Tracking Shows Delivered but the Package Is Missing

If tracking shows delivered but you cannot locate the package, please first confirm the shipping address, check entrances, mailrooms, parcel lockers, reception areas, household members, and neighbors, and contact the local carrier for delivery details.

If the package remains missing, contact us at support@torshift.com. We will review the available delivery records and circumstances. A refund or replacement is not automatically guaranteed solely because a carrier has marked a shipment as delivered, subject to applicable law.

12. Damaged Packages

If your order arrives visibly damaged, please photograph the external packaging, shipping label, internal packaging, and product and contact us within 30 calendar days of delivery.

Keep the packaging until our review is complete because the carrier may require it.

13. Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete, accurate, and deliverable shipping address.

If you notice an error, contact us at support@torshift.com within 24 hours of purchase. We will make reasonable efforts to update the address before shipment. Once an order has been handed to the carrier, an address change may no longer be possible.

If delivery fails because of inaccurate or incomplete customer-provided information, the customer may be responsible for resulting carrier, return, or reshipping costs where permitted by applicable law.

14. Refused, Unclaimed, or Failed Delivery

If a shipment is refused, unclaimed, or cannot be delivered for a customer-related reason, the customer may be responsible for reasonable return shipping, reshipping, carrier, or other direct costs where permitted by applicable law.

15. Contact Information

TORSHIFT
Operated by TEMBLEM LLC
Customer Support: support@torshift.com
General Inquiries: info@torshift.com
Phone: +1 (628) 316-6440
Business Address: 171 N Main St, Sheridan, WY 82801, United States
Website: https://torshift.com