Privacy policy

This Privacy Policy describes how TEMBLEM LLC, operating as TORSHIFT ("TORSHIFT," "we," "us," or "our"), collects, uses, discloses, and protects personal information when you visit, use, or make a purchase from torshift.com (the "Site") or otherwise communicate with us.

Effective date: September 13, 2026

1. Personal Information We Collect

Depending on how you interact with us, we may collect:

  • Contact information: name, email address, telephone number, billing address, and shipping address
  • Order information: products viewed or purchased, order history, fulfillment, tracking, returns, refunds, and support requests
  • Payment information: payment status, billing details, and limited transaction information; full payment-card details are processed by our payment providers and are not directly stored by us
  • Account information: login details, preferences, and saved information if customer-account features are available
  • Vehicle and compatibility information: vehicle make, model, year, version, specifications, configuration details, or other information you provide to help us assess compatibility
  • Device and usage information: IP address, browser type, device identifiers, cookie identifiers, pages viewed, referring pages, interactions, and approximate location derived from IP address
  • Communications and content: messages, reviews, photographs, videos, and other information you provide to customer support or through the Site

2. How We Collect Information

We collect personal information directly from you, automatically through the Site and related technologies, from Shopify and other service providers acting on our behalf, and from payment, fulfillment, shipping, fraud-prevention, analytics, advertising, and customer-service partners where those services are enabled.

3. How We Use Personal Information

We may use personal information to:

  • Operate the Site and provide products and services
  • Process payments, fulfill orders, arrange delivery, and provide tracking
  • Review vehicle compatibility or order details where requested
  • Manage cancellations, returns, refunds, product issues, and after-sales support
  • Detect and prevent fraud, abuse, security incidents, and unlawful activity
  • Maintain accounts and remember preferences where account features are available
  • Improve products, Site performance, advertising, and customer experience
  • Send transactional communications and, where permitted or consented to, marketing communications
  • Comply with legal, tax, accounting, regulatory, and contractual obligations
  • Establish, exercise, or defend legal claims

4. Shopify and Our Headless Storefront

The customer-facing TORSHIFT storefront may be delivered through a custom headless frontend. We use Shopify to provide certain ecommerce infrastructure and services, which may include product and cart functions, checkout, payments, order processing, fraud prevention, security, analytics, and related commerce services.

Shopify may process personal information in connection with these services under its own privacy notices. You can review the Shopify Consumer Privacy Policy and, where available, use the Shopify Privacy Portal.

5. Service Providers, Analytics, Advertising, and Reviews

Depending on our current configuration, business needs, and your consent choices, we may use service providers and tools including:

  • Shopify and Shopify-related ecommerce, payment, security, and analytics services
  • Payment processors and fraud-prevention providers
  • Carriers, fulfillment providers, warehouses, and logistics providers
  • Email and customer-support providers
  • Meta advertising and measurement services when enabled
  • Google Analytics and Google Ads when enabled
  • TikTok advertising and measurement services when enabled
  • Microsoft Clarity when enabled
  • Customer review or user-generated-content services such as Judge.me when enabled

These providers may process information under their own terms and privacy notices. The specific tools active on the Site may change as our business and testing needs change.

6. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, local storage, and similar technologies to operate the Site, remember preferences, measure performance, prevent fraud, understand usage, and provide or measure advertising.

Where required by applicable law, non-essential analytics or advertising technologies are used based on your consent. You may manage available choices through the Site's cookie or privacy controls and through your browser settings. Blocking certain technologies may affect Site functionality.

7. Advertising and Data-Sharing Choices

We do not sell personal information for money. However, certain disclosures to advertising or analytics partners may be considered "selling," "sharing," or use for "targeted advertising" under some privacy laws.

Where applicable, you may use the privacy or cookie controls available on the Site or contact us at info@torshift.com to exercise an available opt-out right.

Where required by applicable law and supported by our technical configuration, we will also honor recognized browser-based opt-out signals such as Global Privacy Control.

8. Marketing Communications

If you subscribe to marketing emails, we may send product updates, offers, and related messages. You can unsubscribe at any time using the unsubscribe link in a marketing email or by contacting us.

Unsubscribing from marketing does not prevent necessary transactional communications about orders, payments, delivery, security, returns, or support.

9. When We Disclose Personal Information

We may disclose personal information:

  • To Shopify and other vendors that provide services on our behalf
  • To payment, fraud-prevention, fulfillment, shipping, support, analytics, advertising, and technology providers
  • When you direct or consent to the disclosure
  • To comply with law, legal process, regulatory requests, or enforceable government demands
  • To protect customers, the public, our business, or the rights and security of others
  • In connection with a merger, financing, reorganization, sale, or transfer of all or part of our business, subject to applicable law

10. User-Generated Content and Reviews

If you submit a review, photograph, video, or other content intended for public display, that information may be visible to other visitors. Do not submit information you want to keep private.

11. International Data Transfers

We operate from the United States and use service providers that may operate in multiple countries. Your personal information may therefore be transferred to, stored in, or processed in jurisdictions outside your place of residence.

Where required by applicable law, we use or rely on recognized safeguards or lawful transfer mechanisms.

12. Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain transaction and business records, comply with legal and tax obligations, resolve disputes, prevent fraud, and enforce agreements. Retention periods vary depending on the type of information and the purpose for which it is used.

13. Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

14. Your Privacy Rights

Depending on where you live, you may have rights to request access, correction, deletion, restriction, portability, or a copy of personal information; withdraw consent; object to certain processing; opt out of certain advertising or data sharing; or appeal a decision concerning a privacy request.

To submit a privacy request, email info@torshift.com. We may need to verify your identity and request details before completing the request. We will not discriminate against you for exercising an applicable privacy right.

You may also have the right to complain to the privacy or data-protection authority in your jurisdiction.

15. Children's Privacy

The Site is not intended for children, and we do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided personal information improperly, contact us so we can review and delete it where required.

16. Third-Party Websites

The Site may link to websites or services that we do not control. Their privacy and security practices are governed by their own notices, and we are not responsible for those practices.

17. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, services, technology, or legal obligations. We will post the revised version on the Site and update the effective date. Where required, we will provide additional notice.

18. Contact Us

TORSHIFT
Operated by TEMBLEM LLC
Privacy and General Inquiries: info@torshift.com
Customer Support: support@torshift.com
Phone: +1 (628) 316-6440
Business Address: 171 N Main St, Sheridan, WY 82801, United States
Website: https://torshift.com