Refund policy
TORSHIFT is operated by TEMBLEM LLC. This Return, Exchange & Refund Policy applies to purchases made through torshift.com.
Effective date: September 13, 2026
1. Product Quality Issue Reporting Window
Please contact us within 30 calendar days of delivery if a product arrives damaged, defective, incomplete, incorrect, materially different from its description, or if you believe there is another product-quality issue.
Requests submitted after 30 days may still be reviewed on a case-by-case basis as part of our after-sales support. Nothing in this policy limits any consumer right or remedy that cannot lawfully be excluded.
2. Change-of-Mind and Non-Quality Returns
Except where required by applicable law, TORSHIFT does not accept returns or exchanges solely because a customer changes their mind or no longer wants a non-defective product.
If mandatory consumer law in your location gives you a non-excludable cancellation, withdrawal, return, or refund right, that right will apply.
3. Damaged, Defective, Incorrect, Incomplete, or Misdescribed Products
To request support, email support@torshift.com and include:
- Your order number
- The email address used to place the order
- A clear description of the issue
- Clear photographs or videos of the product and issue
- Photographs of the shipping label and packaging where relevant
After reviewing the claim, we may provide troubleshooting, replacement components, a replacement product, a partial refund, a full refund, or authorized return instructions, depending on the circumstances and applicable law.
For an approved claim involving a damaged, defective, incorrect, incomplete, or materially misdescribed product, TORSHIFT will cover reasonable return shipping costs or provide a prepaid return solution when a return is required.
4. Vehicle Compatibility and Customer Selection
Customers are responsible for reviewing the compatibility information, vehicle model, year, version, specifications, and configuration information displayed on the Site and for providing accurate information when requested.
If you are unsure whether a product is compatible with your vehicle, contact support@torshift.com before ordering or before fulfillment when possible.
If TORSHIFT's product information or a written compatibility confirmation from our support team was materially inaccurate and the product is therefore incompatible, we will review the matter as a product issue.
If the Site and our support information were accurate but an incorrect vehicle, year, model, version, specification, or configuration was selected by the customer, the order is generally not eligible for a voluntary non-quality return or exchange. Please contact us anyway so we can review the circumstances and available options.
5. Damage Not Covered as a Product Quality Issue
Unless otherwise required by applicable law, damage caused by misuse, abuse, accidents, unauthorized modification, improper installation, incorrect wiring or connection, improper storage, or failure to follow applicable instructions is not considered a product-quality defect.
For products that require installation, appropriate installation practices should be followed. Contact us if you are unsure about installation or compatibility before proceeding.
6. How to Request Support, Return, Replacement, or Refund
Contact us at support@torshift.com. Include your order number, ordering email address, reason for the request, and supporting photographs or videos where relevant.
We may request additional information reasonably necessary to review the request. We will notify you of the available resolution and provide return instructions where a return is required.
Do not send any product back without written authorization from TORSHIFT. Unauthorized returns may be refused or returned to the sender.
7. Return Address
Approved returns must be sent only to the specific return address provided in writing by our support team.
Our business address is not automatically our return address. Do not send returns to 171 N Main St, Sheridan, Wyoming unless our support team specifically instructs you to do so in writing.
8. Inspection of Returned Products
Returned products may be inspected after receipt to confirm the reported issue, condition, included components, and consistency with the approved return request.
If a material difference is identified during inspection, we will contact you before finalizing the resolution where appropriate.
9. Refund Processing
Once a refund is approved, we will issue it to the original payment method within 3 to 5 business days.
If a return is required, the refund may be issued after the returned product is received and reviewed. Your bank, card issuer, or payment provider may require additional time to post the refund after we issue it, and those external processing times are outside our control.
10. Partial Refunds
With the customer's agreement, a partial refund may be offered when the customer prefers to keep the product and the issue does not prevent normal use. A customer is not required to accept a partial refund where another remedy is available under applicable law.
11. Order Cancellations
You may request cancellation by contacting support@torshift.com within 24 hours of purchase.
Cancellation requests received within 24 hours will be honored where the order has not already been handed to the carrier. Once an order has shipped, it can no longer be canceled and any available remedy will be handled under this policy and applicable law.
12. Order Modifications and Address Changes
Contact us within 24 hours of purchase if you need to correct a shipping address or change an order detail. We will make reasonable efforts to update the order before shipment, but a change may not be possible after fulfillment or carrier handoff has begun.
13. Incorrect or Incomplete Shipping Information
Customers are responsible for providing complete, accurate, and deliverable shipping information at checkout. If delivery fails because of inaccurate or incomplete customer-provided information, the customer may be responsible for resulting carrier, return, or reshipping costs where permitted by applicable law.
14. Refused or Failed Delivery
If a package is refused, unclaimed, or cannot be delivered for a customer-related reason, the customer may be responsible for reasonable return shipping, reshipping, carrier, or other direct costs where permitted by applicable law.
15. After-Sales Support
TORSHIFT does not currently offer a separate fixed 12-month limited commercial warranty.
We do provide after-sales support for product issues. Customers may contact us after the 30-day standard issue-reporting period, and we will review the circumstances, product condition, available troubleshooting or replacement options, and any rights available under applicable law on a case-by-case basis.
16. Mandatory Consumer Rights
Nothing in this policy excludes, restricts, or modifies any consumer right or remedy that cannot lawfully be excluded. If mandatory consumer-protection law in your location provides stronger rights, those rights will apply.
17. Contact Information
TORSHIFT
Operated by TEMBLEM LLC
Customer Support: support@torshift.com
General Inquiries: info@torshift.com
Phone: +1 (628) 316-6440
Business Address: 171 N Main St, Sheridan, WY 82801, United States
Website: https://torshift.com